Online reviews carry a large weight for any business. In fact, small businesses with 1 to 1.5-star reviews will generate 33% less revenue. Not taking action is not enough for one-star reviews. Firstly, make sure to apologize for the mistake and take responsibility. Regardless of personal feelings on the review, you are trying to win back the customer. The organization could also choose to make things right by offering promotions, discounts, and coupons for the mistake. While addressing bad reviews take this time to reflect and improve. Making improvements based on negative feedback is great for refining restaurant operations.
Infographic created by TouchBistro, a restaurant inventory management company